We appreciate that we are facing challenging times, and want to take the opportunity to connect with you and find out how you are coping. As we navigate these unchartered waters, our thoughts are not only with your business, but your employees and their families too. On this note, I’d like to reassure you of Bottomline’s support and to share with you our overall corporate response to COVID-19 and our local Business Continuity Plan.

Our plans will ensure our products and services remain available, responsive and up to date whatever happens. Still, these are only part of the response needed. We recognise many of our customers are concerned as to the potential effects office closures, staff availability and illness may have on the systems and processes that create the critical payments we handle for you.

As we all get through the next few months together, there are some simple steps you can take now to ensure your payments can continue in adverse circumstances:

• As a cloud solution, PTX is always available - however, a common concern at the moment may be access to the Smart Cards used by your business to submit to Bacs. These are often held by key individuals and kept in the office – if the individual or office becomes unavailable, this could present significant challenges.
• Smart Cards are not the only way to submit files to Bacs, Bottomline PTX can also act as a Bacs bureau, submitting files on your behalf (this is called indirect submission)
• We recommend all PTX customers ask their bank to link to their SUNs to the Bottomline bureau number B40000 as soon as possible. By doing this, you can submit a file at any time, from any location without needing Smart Cards by creating payment profiles that submit indirectly.
• Additionally, PTX can be enabled for Manual Data Entry (MDE), enabling you to key in payment file data should your systems not be available to create urgent payments.
• To take the pressure off your post room functions, Bottomline also has a print and post facility, which is simple to set up and can take care of all your documents off-site. We can facilitate single or multiple-page documents which can be uploaded, printed and dispatched the same day. Installation requires no IT support and we are currently waiving all set up charges, subscription fees and minimum print volumes so you only pay per document sent.
• As a reminder, you can process payments 31 days in advance.

If you’d like to enable Bureau submission, MDE or print and post, please complete the form below, and one of our team will get back to you to discuss your requirements.